The Elms Practice aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know. Speak to whoever you feel most comfortable – your GP, our practice manager or our reception staff will be happy to help. In the majority of cases, concerns can be resolved quite easily. There is a complaints, form readily available from reception or you can telephone the Practice manager.

However, if you feel we have not dealt with the issues you have raised as you would wish, you can write to NHS England, P.O. Box 16738, Redditch, B97 9PT. or Telephone 0300 311 22 33 (Monday to Friday 8 am-6 pm, excluding, English Bank Holidays), you can also Email:

Complaints Procedure