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The Elms Practice
 The Elms Practice

 Welcome To

The Elms Practice 

 

ARE:

 

 

 

 

 

CLOSURE TIMES

 

Practice Education Training days.

 

The practice will be closed once a month from 12.30pm - 8.30am the following day the dates of closure are as follows:

 

2015

 

15th April

 

14th May

 

17th June

 

For emergency numbers please ring the practice on 01695 588710.

  

  

 

FOLLOWING ARE FAMILY & FRIENDS TEST PLEASE SEE BELOW THE RESULTS FROM OUR MARCH 2015

 

Smile

Friendliness of staff and helpful, polite, and caring all supportive, and thorough in dealing with details of my care, which makes you feel comfortable to express what you need to say.

Smile

I have been at the practice 30 years and have always been treated courteously and with fairness and understanding.

Smile

Satisfied with the service, and attention and any treatment patient’s need and any problems are considered.
Smile Quite happy, good, polite, staff always pleasant.

Smile

Ease of making appointments, managed to get an appointment on the same day, plenty of appointments, and seen very quickly.
Smile Doctor were very good, confidence in doctors, they listen and don’t rush you.
Smile Bright and modern building.
Smile If children need an emergency appointment they get one that day. 

Frown

Overall the service is good, staff friendly and caring; I have experienced Mis-communication making an unnecessary trip with issues around  medication. Normally I can’t get an appointment quick enough, but  today did and was very grateful.
Frown Difficult to get an appointment at required times, especially for short notice appointments.

Frown

Found it difficult making an appointment had to wait a few weeks to get appointment that I could work around.

Frown

Too many patients for the practice, leading to a lack of appointments.

Frown

I have dealt with a very rude member of staff on the phone.

 

 

FRIEND & FAMILY SURVEY MARCH 2015

 

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

 

The figures below were taken from 42 patients, of different ages groups.

 

Extremely Likely       Likely   Neither likely/or Unlikely      Unlikely    Extremely Unlikely  Don't know

 

           23                     16                    1                                       1                                                  1

 

 Smile ------------------------------------------------------------------------------------------------- Frown            ?      

  

  

  

   

 

Online via Patient Access STARTING FROM THE 16TH JULY

 

If you have an account please click on the button below to login.

 

 

Please contact the surgery for more information.     

 

You will need to come into the surgery for a Password for Patient access online, please bring with you photo ID with your name and address on.

 

Text message

 

Appointment reminder if you would NOT like to receive a text message please let us know.

 

Online appointments will also be available.

 

 

 

 

EVER WONDERING WHY YOU’VE WAITED SO LONG FOR AN APPOINTMENT

 

The number of patients needing to see their GP is increasing, yet funding for general practice is falling year on year.

 

This means millions of patients are waiting a week or more to see their GP and the amount spent per patient is in decline.

 

Many GPs now fear that patient care will be put at risk and 71% are predicting that waiting times will get even worse.

 

To protect high quality services for all patients, the Royal College of GPs and the National Association for Patient Participation are campaigning for the govements of the UK to increase funding for general practice from 8.3% to 11% of the NHS budget by 2017

 

Visit our website to support the campaign to put patients first and back general practice!

 

RC Royal College of

GP General Practitioners

 

WWW.putpatientsfirst.rcgp.org.uk

 

 

 

NHS ENGLAND

 

HEALTH & SOCIAL CARE INFORMATION CENTRE

 

 

How information about you helps us provide better care and fequently asked questions for patients.

 

Please either click on the link below or use this web address in your web browser to view the information

 

 

 

 

and  thorough in dealing with

details of my care, which makes you feel comfortable to express what you need to say.


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