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The Elms Practice
 The Elms Practice

 Welcome To

The Elms Practice 

 

ARE:

 

 

 

 

 

CLOSURE TIMES

 

Practice Education Training days.

 

The practice will be closed once a month from 12.30pm - 8.30am the following day the dates of closure are as follows:

 

2015

 

12th March

 

15th April

 

14th May

 

17th June

 

For emergency numbers please ring the practice on 01695 588710.

  

  

FOLLOWING ARE FAMILY & FRIENDS TEST PLEASE SEE BELOW THE RESULTS FROM OUR FEBRUARY 2015

 

  Smile   Always treated very well by all staff.

 

  Smile   Courteous and efficient response by the practice to all calls.

 

  Smile   All staff are always pleasant and helpful, caring and polite.

    

  Smile   Doctors and Nurses are patient and mostly very punctual.

 

  Smile   Treated and looked after very well.        

 

  Smile   Very professional doctor’s excellent advice given 100%, friendly

         and courteous and makes you feel at ease, and reassuring.

  

  Smile  The doctor are always willing to listen and advice on the best course

        of action and understanding.

  

  Smile   Bright waiting area, a friendly welcoming environment.

 

  Smile   Appointments easy to get and within a quick timescale, good we 

         are able to make appointments online.

 

  Smile    Seen on time on appointment.

 

 

 

  Frown   GP only gives general opinion and refers on in more serious cases.

 

  Frown  Appointment system requires major overhaul.

 

  Frown  I have trouble getting through to make an appointment.

 

  Frown  Making an appointment is a nightmare needs a better system.

 

  Frown  I do not like the quick turnover of staff, not happy about the policy of  

        only mentioning one problem at a time, I think it could be dangerous as

        same things are linked. Notices on the door give unfriendly feeling as 

        If we are a problem.

 

  Frown  Previously found that it really seemed like the doctor wasn’t listening

        to me and what the patient was saying wasn’t important.

 

   

FRIEND & FAMILY SURVEY FEBRUARY 2015

 

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

 

The figures below were taken from 87 patients, of different ages groups.

 

Extremely Likely       Likely   Neither likely/or Unlikely      Unlikely    Extremely Unlikely  Don't know

 

           61                     22                    3                                       1

                                           

 Smile ------------------------------------------------------------------------------------------------- Frown            ?      

  

  

  

   

 

Online via Patient Access STARTING FROM THE 16TH JULY

 

If you have an account please click on the button below to login.

 

 

Please contact the surgery for more information.     

 

You will need to come into the surgery for a Password for Patient access online, please bring with you photo ID with your name and address on.

 

Text message

 

Appointment reminder if you would NOT like to receive a text message please let us know.

 

Online appointments will also be available.

 

 

 

 

EVER WONDERING WHY YOU’VE WAITED SO LONG FOR AN APPOINTMENT

 

The number of patients needing to see their GP is increasing, yet funding for general practice is falling year on year.

 

This means millions of patients are waiting a week or more to see their GP and the amount spent per patient is in decline.

 

Many GPs now fear that patient care will be put at risk and 71% are predicting that waiting times will get even worse.

 

To protect high quality services for all patients, the Royal College of GPs and the National Association for Patient Participation are campaigning for the govements of the UK to increase funding for general practice from 8.3% to 11% of the NHS budget by 2017

 

Visit our website to support the campaign to put patients first and back general practice!

 

RC Royal College of

GP General Practitioners

 

WWW.putpatientsfirst.rcgp.org.uk

 

 

 

NHS ENGLAND

 

HEALTH & SOCIAL CARE INFORMATION CENTRE

 

 

How information about you helps us provide better care and fequently asked questions for patients.

 

Please either click on the link below or use this web address in your web browser to view the information

 

 

 

 

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