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The Elms Practice
 The Elms Practice




The Elms Practice aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know. Speak to whoever you feel most comfortable – your GP, our practice manager or our reception staff will be happy to help. In the majority of cases, concerns can be resolved quite easily. There is a complaints form readily available from reception or you can telephone Caroline Percy the Practice manager.

However, if you feel we have not dealt with the issues you have raised as you would wish, you can write to NHS England, P.O. Box 16738, Redditch, B97 9PT. or Telephone 0300 311 22 33 (Monday to Friday 8am-6pm, excluding, English Bank Holidays), you can also Email: england.contactus@nhs.net.




Patient Confidentiality


We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keep accurate and up-to-date records about your health and treatment that those treating you can give you the best possible advice and care. You have a right to know what information we hold about you and if you would like to see your records please call our practice.


We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

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